Question 1

What is home health care?

Accepted Answer

Home health care is professional medical and supportive care delivered in a patient's home. It can include skilled nursing, therapy, personal care, and help with daily activities, allowing people to recover and live safely without leaving home.

Question 2

What is the difference between home health and non-medical home care?

Accepted Answer

Home health typically includes clinical services such as skilled nursing provided by licensed professionals, often under a physician's orders. Non-medical home care focuses on personal care, companionship, and help with daily living. CareFirst provides both skilled and non-skilled services.

Question 3

Does Medicare cover home health?

Accepted Answer

Medicare may cover eligible home health services when ordered by a physician and provided by a certified agency. Coverage depends on your specific plan and medical need. Our team can help you understand your options.

Question 4

Does Medicaid cover home care?

Accepted Answer

Ohio Medicaid and waiver programs such as PASSPORT and DODD may cover in-home care for those who qualify. CareFirst works with Medicaid managed-care plans and can help verify eligibility.

Question 5

How do I start services?

Accepted Answer

Getting started is easy. Call us, request care online, or ask your physician or hospital to send a referral. We complete an assessment, confirm coverage, and build a personalized care plan.

Question 6

Can a hospital or physician send a referral?

Accepted Answer

Yes. We welcome referrals from physicians, hospitals, discharge planners, social workers, and case managers. Referrals can be sent by phone, fax, or our online referral form.

Question 7

How quickly can services start?

Accepted Answer

In many cases we can begin services promptly after a referral and assessment. Timing depends on the level of care needed and insurance verification. We prioritize timely responses for hospital discharges.

Question 8

What areas do you serve?

Accepted Answer

We serve Columbus and surrounding Central Ohio communities including Westerville, Dublin, Worthington, Gahanna, Reynoldsburg, Grove City, Hilliard, Pickerington, New Albany, Whitehall, Upper Arlington, Bexley, and Canal Winchester.

Question 9

Do you provide skilled nursing?

Accepted Answer

Yes. Our licensed RNs and LPNs provide skilled nursing services including wound care, medication administration, disease management, and post-hospital recovery support.

Question 10

Do you provide home health aides?

Accepted Answer

Yes. Our certified home health aides assist with bathing, dressing, grooming, mobility, and other activities of daily living.

Question 11

Can family members request services?

Accepted Answer

Absolutely. Family members can contact us directly to request care or arrange an assessment for a loved one.

Question 12

What documents are needed for a referral?

Accepted Answer

Helpful documents include patient contact information, insurance or program details, a physician order (when applicable), and relevant medical history or discharge paperwork. Our team will guide you through what's needed.

Resources & Frequently Asked Questions

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